To help you in get the most out of your tenancy we have produced a Tenant Information Pack It will help provide information on most of the issues that you will face every day as you settle into your new home. It should also answer many questions you may have throughout your tenancy
If you have a query not covered here then please contact us on 0131 226 0345.
Emergency Repairs & Contact Numbers
If you smell gas do not switch on any electric appliances and open the windows. Contact Scotland Gas Networks and they will send an engineer out to investigate. This service is free and they will have an engineer with you as soon as possible.
Scotland Gas Networks 0800 111 999
Red Circle Locks 07759 422 566
If your property is badly leaking into another you must try and turn off your water supply (in tenement flats, the water stopcock can often be located out in the main stairwell). If you have a burst pipe or any other event that could be considered an emergency (ie either you or the fabric of the property is at risk) then contact our emergency plumber – a dripping tap does not qualify as an emergency! Please call Paul Gollan 07967367769
Water leaking into your property!
In the event of a serious leak from an adjoining property, you must make every attempt to contact the householder and ensure that they attend to the leak promptly and switch off the water supply if necessary. If a property is vacant, or the householder is refusing to take action contact Environmental and Consumer Services – they can force entry and turn off the water supply if they deem it necessary to do so. 0131 529 3030 Environmental Health
Scottish Gas Three Star Cover
You will have been instructed when you moved in whether or not your property is covered by a Scottish Gas Three Star service contract. This can cover anything from just central heating repairs to all plumbing and electrical works, depending on the level of cover the landlord has taken out. If you discover that your landlord’s policy has lapsed, please refer to the other contact information on this guide. 0845 9500 400 Scottish Gas Home Cover
St Leonards Police station: 0131 662 5000